Registered Psychotherapist, EMDR Therapist,
Canadian Certified Counsellor,
Clinical Supervisor
CREDENTIALS
Phyllis Ng is a Registered Psychotherapist (RP) with the College of Registered Psychotherapists of Ontario (CRPO), a Canadian Certified Counsellor (CCC) with the Canadian Counselling and Psychotherapy Association (CCPA), and a member of the Ontario Association of Mental Health Professionals (OAMHP).
Verify registration: https://my.crpo.ca/publicregister
AREAS OF FOCUS
Phyllis supports individuals facing a wide range of emotional and life challenges, including:
Emotional & Mental Health:
Depression and low mood
Anxiety and excessive worry
Emotional sensitivity and regulation difficulties
Personality-related challenges (including Borderline Personality Disorder)
Stress and burnout
Trauma recovery
Relationships & Family:
Relationship and communication concerns
Parenting challenges
Adolescent issues
Life Transitions:
Grief and loss
Pregnancy-related changes
Major life transitions
LANGUAGES
Phyllis is fluent in English, Cantonese, and Mandarin.
EDUCATION & EXPERIENCE
Phyllis is the founder and director of Positive Minds Psychotherapy Services, established in 2015 to provide compassionate, evidence-based support for individuals, couples, and families.
Her professional journey began with a Bachelor’s degree in Psychology from the Chinese University of Hong Kong, followed by a Master’s degree in Educational Psychology from the University of Minnesota–Twin Cities.
After completing her master’s program in 2003, Phyllis spent five years working as a guidance counsellor at a junior high school in the United States, helping young people navigate challenges both inside and outside the classroom. She then moved to Toronto, where she worked for seven years as a clinician at a residential program supporting youth and families in crisis.
Since 2012, Phyllis has been in private practice, working with clients from all walks of life. Between 2014 and 2016, she also provided Employee Assistance Program (EAP) services for several organizations.
In addition to her clinical work, Phyllis is passionate about supporting other mental health professionals. She completed advanced training in clinical supervision and has been serving as a clinical supervisor since 2020. From 2022 to 2023, she also shared her knowledge and experience as a part-time professor at George Brown College.
Through all her roles, Phyllis remains dedicated to helping people grow, heal, and connect — with themselves and with others.
APPROACH TO TREATMENT
With over 20 years of clinical experience, Phyllis takes an integrative, evidence-based approach tailored to each client’s needs. She draws from a range of therapeutic models to support clients through both long-standing challenges and significant life transitions. Her work emphasizes building insight, strengthening resilience, and fostering meaningful, sustainable change.
The foundation of Phyllis’s practice is culturally sensitive and client-centered care. She provides a non-judgmental, supportive environment where clients can safely explore their experiences, build self-awareness, and develop practical strategies for navigating challenges. Her approach is grounded in meeting clients where they are, honouring the ways their stories are shaped by their relationships, responsibilities, cultural context, and life experiences.
Therapeutic Modalities
Acceptance and Commitment Therapy (ACT) – Cognitive flexibility and value-aligned action
Cognitive Behavioural Therapy (CBT) – Understanding thoughts, feelings, and behaviours
Cognitive Processing Therapy (CPT) – Addressing trauma-related beliefs and stuck points
Dialectical Behaviour Therapy (DBT) – Emotional regulation and distress tolerance
Emotion-Focused Therapy (EFT) – Deepening emotional awareness and relational connection
Eye Movement Desensitization and Reprocessing (EMDR) – Processing traumatic memories and reducing emotional distress
Internal Family Systems (IFS) – Exploring inner parts with curiosity and compassion
Mindfulness-Based Approaches – Present-moment awareness and acceptance
Motivational Interviewing (MI) – Supporting readiness for change and resolving ambivalence
Narrative Therapy – Exploring personal stories and developing new perspectives
Solution-Focused Brief Therapy (SFBT) – Building on strengths and what works
Collaborative Care
Phyllis works collaboratively with clients to identify what matters most to them and to discover which approaches resonate best and support their unique therapeutic journey. Whether working with individuals, couples, or families, she supports clients in moving toward greater clarity, resilience, and well-being.
PERSONAL BACKGROUND
Phyllis brings both professional expertise and personal understanding to her work. As a parent, she appreciates the many complexities of raising children in today’s world. Her own experiences supporting loved ones with mental health challenges have deepened her empathy and strengthened her commitment to helping families on similar journeys.
Phyllis values a holistic approach to wellness and practices what she teaches through meditation, reading, and staying physically active. She believes that healing happens not only in the therapy room but also through the daily choices we make to care for ourselves and nurture balance in our lives.
SPEAKING AND MEDIA
Phyllis is an active voice in mental health education and community wellness. She has been featured on radio, television, and in print media as an expert on topics such as phobias, trauma, and mental health challenges.
She also regularly presents to community organizations on topics related to mental wellness, working to reduce stigma and promote emotional well-being.
If you are interested in having Phyllis speak at your organization or event, please reach out to discuss availability.